The Ghana Employment Complaint Redress System (GECRS) is committed to protecting the privacy and personal data of all users. All information collected is handled with the utmost care and in full compliance with the Data Protection Act, 2012 (Act 843) of Ghana and other applicable data protection laws.
Important: By using GECRS, you agree to the practices described in this Privacy Policy.
1. Data Collection and Categories
GECRS may collect the following categories of personal and usage data:
1.1 Personal Information
- Name
- Gender (Male/Female)
- Phone Number
- Email Address
- User ID
- Approximate Location
- Precise Location
- Other Data
1.2 Sensitive Information
- Demographic details
- Complaint descriptions, which may contain sensitive or personal details
1.3 Technical and Device Information
- Crash logs
- Diagnostics and performance data
1.4 App Activity
2. Purpose of Data Use
GECRS processes personal and technical data strictly for legitimate purposes, including:
- App Functionality: To enable users to submit, track, and manage complaints
- Account Management: To authenticate users, manage profiles, and maintain complaint records
- Developer Communication: To send updates on complaint status, provide customer support, and share important announcements
- Analytics and Performance: To monitor app health, diagnose bugs, and improve future performance
- Fraud Prevention and Security: To detect misuse, prevent fraudulent submissions, and ensure compliance with regulations
- Legal and Regulatory Compliance: To meet obligations under employment laws and Ghana's Data Protection Act (Act 843)
3. Consent and Legal Basis
GECRS processes data on the following lawful bases:
- Consent: Users provide informed consent before submitting data
- Legal Obligation: Certain data is required for regulatory compliance
- Public Interest: Ensuring fair employment practices and dispute resolution
- Contractual Necessity: Processing data required to deliver the GECRS services
Note: Users can withdraw consent at any time, subject to legal and contractual limitations.
4. Data Sharing and Disclosure
We do not sell or rent personal data to third parties. Data may, however, be shared with:
- Authorized Staff: For complaint resolution and administrative purposes
- Third-Party Service Providers: Such as cloud hosting, crash analytics, or secure authentication providers. These providers are contractually bound to confidentiality and security standards
- Regulatory Authorities: When required by law or court order
5. Data Security
We implement strong technical and organizational safeguards, including:
- Encryption: All data is encrypted during transmission (TLS/HTTPS) and, where possible, at rest
- Access Controls: Only authorized personnel can access personal data
- Regular Backups: To ensure recovery in case of data loss
- Vulnerability Testing: Regular security reviews and updates
6. Data Retention
- Complaint data and user information are retained for as long as necessary to fulfill the purpose for which they were collected, comply with legal obligations, and resolve disputes
- Users may request deletion subject to legal and operational requirements
7. User Rights
Under the Data Protection Act of 2012 (Act 843), users have the following rights:
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Access
Access your personal data
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Rectify
Correct inaccurate information
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Delete
Request deletion of personal data
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Restrict
Restrict processing in certain cases
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Object
Object to certain forms of processing
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Withdraw
Withdraw consent at any time
How to exercise your rights: Requests can be made through the "Delete Account" feature in the app.
8. Children's Privacy
GECRS is intended for use by individuals 18 years and older. We do not knowingly collect personal data from children under 18. If we become aware of such data, it will be deleted promptly.
9. Changes to this Policy
This Privacy Policy may be updated periodically. Users will be notified of significant changes via the app or other communication channels. Continued use of GECRS after changes constitutes acceptance of the updated policy.